Help Center

Luvli currently ships to all regions in the United States and South Korea.

For the U.S.:

• Standard Shipping (7–14 days): $9.90
• Express Shipping (3–7 days): $18.90

For orders over $150:

• Standard Shipping (7–14 days): Free
• Express Shipping (3–7 days): $9.90

For shipping to South Korea:

• Standard Shipping: ₩3,000

Please note:

• Some products may require an additional 1–2 days for inspection due to handmade craftsmanship.
• Delivery times may vary depending on air transport and weather conditions.

Let us know if you need further assistance!

If you find any defects in an unused product within 14 days of receiving it, we will cover the shipping costs for exchanges and refunds. However, if the product is damaged due to customer mishandling after use, exchanges or refunds will not be possible. The product can be repaired for a fee according to the specified amount for each product. In this case, the round-trip shipping cost will be the customer's responsibility.

If you wish to request after-sales service (AS), please email the following details along with a photo of the product, warranty certificate, and product condition to luvli.jewel@gmail.com:

AS Request Form

• Name:
• Address:
• Phone Number:
• Purchase Location:
• Purchase Date:
• Photo of the warranty certificate:
• Photo of the product condition:
• Description of the issue:

Please refer to the care guide for proper maintenance of your product to ensure its longevity.

Please check our return/refund/exchange policy here.

We accept returns and exchanges within 14 days of receiving your purchase. Damage due to customer mishandling is not eligible for return or exchange but can be repaired for a fee.

For more details, please visit the Q&A page on our website at luvlishop.com or contact us at luvli.jewel@gmail.com

Luvlishop’s silver products are made from 925 sterling silver and are 18k gold plated, ensuring no allergic reactions from low-cost materials like nickel or brass. However, individuals may still experience contact or other allergic reactions.

- Earring Wear Cautions: When wearing earrings with thicker posts than standard, prolonged use may cause physical irritation to the skin. Even those without metal allergies may experience swelling or redness if they are sensitive, so it’s advisable to avoid extended wear and choose earrings that suit you.

- Water Exposure Precautions: Increased moisture and friction can lead to irritation. Be careful to keep the jewelry dry before wearing it, and after use, wipe it with a soft cloth before storing.

- Foreign Substance Precautions: Skin reactions can occur due to contamination from foreign substances. Check your jewelry before wearing, and if any foreign material is present, wipe it off immediately with a soft cloth.

Please follow the above guidelines for safe and enjoyable use of your jewelry.

To prevent discoloration, avoid exposure to sweat, perfume, cosmetics, and moisture. After wearing, gently wipe the jewelry with a soft cloth. Avoid wearing it while swimming or showering, as chlorine, salt, and seawater can damage the plating. When not in use, store it in a way that minimizes long-term exposure to air. If silver pieces tarnish, clean them with a soft cloth or a dedicated silver cleaner, rinsing thoroughly and drying completely afterward. After use, wipe with a soft cloth and store individually to reduce friction with other metal items.

Luvlishop’s 18k gold-plated products are made from durable sterling silver containing 92.5% pure silver, with gold plating thickness typically ranging from 1 to 5 microns for beauty and durability. However, frequent surface friction may lead to wear due to the material’s characteristics.